I haven’t even logged in yet, but I already feel like I’m being warned about something. Why is my top bar red? Is there an issue I need to be aware of?
The app is designed for use while driving, so this screen should not be present. It increases the cognitive load on the driver, making the app anything but safe.
"don not look at the screen"!
By now, I should be tracking my journey.
To put this in perspective, you need this app for just 3 euros during a 6-hour drive from Warsaw to Berlin. No one is going to run this app for the entire journey or stop to set it up.
The 3 other screens you have to go through to start tracking your trip
Charging the phone changes nothing, the battery has to be at least 30% full.
The second one is my favorite, "Route is ongoing, click to return to the app". But remember "do not look at the screen"!
Colors used for the text just barely pass the contrast check. But in the circumstances in which this app is used, the usability of the app should be the primary concern.
The redesign demonstrates that the app could retain a similar appearance while implementing a few changes to enhance usability and safety.
The most important change is in the user flow. Even without the password screen, the user is still four screens away from tracking their trip, which is totally unnecessary. This process is distracting and indicates a lack of thoughtful design. The new user flow enables users to track their trip immediately upon opening the app, aligning with its primary purpose.
While there are scenarios where a tracking app makes sense—given that different highway owners manage sections and some fragments are free, allowing the app to identify toll routes—the question remains: why not offer a ticket system instead?
